Frequently Asked Questions

  • How do I contact Ro & Friends?

    Ro and Friends customer service are here to help you with any queries Monday to Friday. You can contact us via email [email protected] . Please allow 2-3 working days for our team to get back to you.

  • Need help with sizing?

    Please do note that each item on our website has a specific size chart. Which will begin the description of the product you are viewing. So be aware that one size medium for one item may not match the size of another item which is a medium. Please measure your pooch before purchase. You should measure your pets neck, chest and length. You will need to measure your dog’s chest around, right behind the front paws.

  • Where can I place a discount code?

    The discount place holder is located at the checkout in the “Payment” section.

  • Lost, stolen or unrelieved packages?

    Ro & Friends is not liable for any lost or stolen packages. We are only responsible for packages when they are in our care. Once they have been handed over to Royal Mail, we do not accept responsibly for the fault of the delivery. We do not issue any goodwill gestures for packages that are confirmed as being delivered. If you are experiencing a non-delivery please contact your local post office.

  • How long can a pre-order take to be delivered?

    Due to Covid-19 affecting the factories our products are manufactured in, products are taking longer than our usual estimated pre-order time to arrive to us. Unfortunately, this is something we can not help, so please keep patient and understanding that this can increase the number of business days your order will arrive in than usual.

    For pre-order items please allow 15-90 business days for delivery. If you are having to pre-order an item it means there is an extremely popular demand for that item. We always appreciate your patience and custom.

  • How can my pets be featured on Ro & Friends.com & social media?

    If you have some great photos of your pets wearing our apparel you can send your photos over to our email [email protected] dm us on Instagram @roandfriendspetboutique or leave feedback on the product page.