Important information regarding returns.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. If your item is too large or too small of a fit, we can not be held responsible for that. As we add a sizing guide on every item up for sale. We also urge everyone to measure before purchasing via our live Facebook shows. Please measure accordingly before buying. We can only accept returns to exchange for another item or given as store credit. We can not refund unless your item is faulty or damaged goods.
Return Address :
Ro & Friends ,
13 Highpoint Business Village, Ashford – TN24 8DH England
Please confirm with us first if we can offer an exchange for your order before returning back to our address. Also, include a note of why you are exchanging & what for. For an exchange to be accepted your item must be in an unused condition, with our branded tags attached. If this is not the case unfortunately your return won’t be accepted & will be returned to your postal address.
We can not accept returns or refunds for sale items or seasonal stock ( Easter, Halloween & Christmas ) .
There are exemptions of items that cannot be returned, such as perishable goods :
Food,Custom made to order products,Grooming & Hygiene.
Because we are a small independent business, we are not always guaranteed to have the item or size in stock that you are wanting to exchange for. If you have any queries about this please email us at [email protected] and we will try to resolve the matter.